The Bank makes every effort to provide its clients with high-quality banking services, to fully meet their needs, and to take measures aimed at preventing disputes and disagreements between the Bank and its Clients.
The Bank adheres to the principles of honesty, transparency, reliability, partnership, and consideration of economic interests and opportunities when providing banking services to its clients, particularly in the area of lending.
In the event of disputes or disagreements arising under mutual agreements, the Bank will make every effort to resolve them through amicable negotiations.
If the Client fails to make payments under their obligations in a timely manner, including under a granted loan (microloan), the Bank shall notify such Clients in accordance with the established procedure and send a written demand.
All meetings and negotiations aimed at resolving disputes and disagreements are organized by the Bank at a time convenient for the Client. Each meeting is attended by relevant Bank specialists (depending on the business area in which the dispute has arisen). The results of each meeting are recorded in a meeting protocol and signed by all participants.
If disputes and disagreements are not resolved as a result of meetings and negotiations, the Parties, in order to reach a mutually acceptable solution, may apply to a branch of the Chamber of Commerce and Industry of the Republic of Uzbekistan.
If the Bank and the Client are unable to resolve a dispute or disagreement through amicable negotiations or mediation, the Parties may file a claim with the competent courts in accordance with applicable law. The Bank may also apply for a court order to recover debts under the granted loan (microloan).
The specific procedure for resolving disputes and disagreements is defined in the respective agreements concluded between the Bank and its Clients.
To prevent any unfair or improper actions by the Bank’s employees, we kindly ask you, in case such actions are detected, to send the relevant information to the following email address: negatives@ofb.uz, in accordance with the established form.
Your statement will be reviewed in due course, and you will be informed of the results.
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